Effective Listening
Listening is an active skill and almost everyone sincerely believes that he or she listens effectively. But, in fact, listening effectively is something that very few of us can do. It's not because it is so difficult, just that most of us have just never developed the habits that would make us effective listeners.
Effective listening is actively absorbing the information given to you by a speaker, showing that you are listening and interested, and providing feedback to the speaker so that he or she knows the message was received.
Research has found that by listening effectively, you will get more information from the people you manage or teach, you will increase others' trust in you, you will reduce conflict, you will better understand how to motivate others, and you will inspire a higher level of commitment in the people you manage.
